What is Search Engine Optimisation?

Digital marketing is critical to business these days. When customers are looking to purchase their initial search will be an online one. Search engine optimisation is essential for customers to find your organisation, which is the art and science of getting your website ranking high in web searches. An SEO strategy is critical for websites. This is the process of improving the quality and volume of online traffic driven to a website by search engines. Basically, the earlier and more frequently a site appears in search results, the more visitors it will receive.

Watch our short video that covers understanding the SEO basics.

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Facebook Advertising: Should You Boost or Promote?

With Facebook organic reach on the decline businesses must seriously consider paying for their posts to appear in the news feeds of their fans. Don’t pay for every post however, choose the best ones. What are the options?

Boosting a post is the most straightforward option.
When you’re publishing your post you can simply choose to boost by clicking the ‘Boost Post’ button in the lower right corner of your post. Boosting posts is the quickest and easiest way to increase the reach of posts that need to be seen soon, for example latest news and links with rich media like photos or videos.

After you click ‘boost’ you then have the option of  “People who like your page and their friends” or “People you choose through targeting.”


One problem with choosing the first option is that your fans’ friends may not be interested in your business and may not be located in the area you want to target. Which means you may be wasting your budget by paying for your post to appear in their news feed.

If your goal is to engage your current fans, don’t choose the first option. You’re better off using a promoted post and choosing that the ad only go to your community. However, if you’ve already boosted a post to fans and their friends, you can still change your audience. Just go to your Ads Manager and turn off the segment of the ad that goes out to friends of fans.

If your goal is to drive some targeted traffic to your website, or reach a new audience, then choose the second audience option ‘People you choose through targeting’.

When you boost a post, the ad results show up in your Facebook Ads Manager where you can access the results and run more detailed reports.

Tips for Which Content to Boost
Make sure you only promote your own content and direct traffic back to your website, not someone else’s.

Select content that’s helpful for your audience. Highlighting sales messages from time to time is acceptable but primarily choose content that will be of value for your audience.

Content that should definitely be promoted is where you harvest email addresses. If you’re offering something for free with an opt-in, definitely promote that content so you can transfer as many fans to your email list as possible.

It’s important to  note that Facebook has guidelines about images only having ‘20% text on photos’. If your post has a link in it and the link pulls in a photo that has too much text, you won’t be able to boost or promote it.

Promoting a Facebook Post
This is achieved via the Facebook Ads Manager and gives you more options when it comes to targeting, budget and bidding options. For example, this method allows more options regarding the audience you want to reach, and allows you to pay per click or set a daily limit. The results are also shown in Ads Manager. On the downside, setting up a promoted post takes more time and requires some forward planning.

To promote a post, go to https://www.facebook.com/ads/create/ and select Page Post Engagement. Use the drop-down menus to choose the page and the exact post you want to promote.


You will see the ‘Offer Claims’ use this option if you want to promote some kind of deal. With one of our clients, Back in Motion, we offered 50% off massage for new clients and this method worked well – over 75 people ‘claimed the offer’ where they received an email. (Facebook generated an automatic email with information we provided).

So it is better to boost or promote?
It really depends on the type of post and timing. Many marketers use the boost post option because it’s easy and accessible. This doesn’t necessarily make it the best option to reach the perfect audience however. If you have the time and you have a really great piece of content you want to push, promoted posts should be employed first as it allows more control over who sees your ad and how you pay for it.

If you would like help setting up an advert or campaign, call 03 474 1075 or email cre8ive@cre8ive.co.nz

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Ideal Length of Online Content

In this fast-paced world, you have to make your message count. Don’t get caught up in trying to say everything in one post or tweet. Aim to make your content as long as it takes to convey the message, and no longer.
Tweets shorter than 100 characters have a 17% higher engagement role.
Posts with 40 characters receive 86% more engagement than posts with a higher character count.
Google Plus
If your Google+ headline can’t be contained in one line, your first sentence must be gripping teaser to get people to read more.
Opening paragraphs with larger fonts and fewer characters per line make it easier for the reader to focus and jump quickly from one line to the next.
Email Subject Lines
Subject lines containing 28-39 characters get an open rate of 12.2% and click rate of 4% on average.
Blog Headlines
Only the first 3 words and the last 3 words of a headline tend to be read. Rather than worrying about length, you should focus on making every word count.
Blog Posts
Overall, 74% of posts that are read are under 3 minutes long and 94% are under 6 minutes long.
The most popular videos are pretty short. After analysing the length of the top 50 YouTube videos, the average length was 2 minutes 54 seconds.
The average Podcast listener stays connected for 22 minutes on average. Studies show students zone out after 15-20 minutes of lecture time. After 20 minutes, attention and retention rates crash.

To see the full infographic click here

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Be Wise with your Facebook Cover Image

Few tactics are as effective at conveying a brand personality and encouraging engagement on social media as a carefully selected image. In this fast-paced-scroll world of social media, the visual images are the first thing your audience sees and it might be the one thing they remember.

In the two Facebook cover images shown below, which cafe would you frequent? I imagine within less than a second you will have made your mind up about which you prefer based on the image the cafes have chosen to represent themselves.


This example below shows how the owners have so much to say they have simply put EVERYTHING onto their cover image which has effectively made it impossible to take anything in. Keep your message simple and use the description tool to add extra copy in.


To optimise your social presence, you must ensure that the images you’re using to represent your brand are high quality and the best fit for the various networks. To help, we’ve outlined the best image sizes for Facebook (desktop and mobile) and image type.

Your Facebook Page’s profile picture:
Displays at 160 x 160 pixels on computers, 140 x 140 pixels on smartphones and 50 x 50 pixels on most feature phones.
However, the image must be at least 180 x 180 pixels. Your image will be cropped to fit a square.
Ideally we recommend using your logo here or part of your logo that is easily identifiable. Businesses often make the mistake of inserting an image that works on a desktop on the actual Facebook page but in the fan’s newsfeed it becomes unidentifiable.

Your Facebook Page’s cover photo:
– Displays at 851 pixels wide by 315 pixels high on computers
– 640 pixels wide by 360 pixels high on smartphones.
– Doesn’t display on feature phones.
Ideally you want to achieve a fast load so supply the file as an sRGB JPG file that’s 851 pixels wide, 315 pixels tall and less than 100 kilobytes.
For profile pictures and cover photos that display your logo or text, you may get a better result by using a PNG file.

See our handy reference visual below which indicates the areas that aren’t visible in mobile views. Remember to keep all critical information out of these areas.

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Make the Most of Google Online Tools to Grow Your Business

Google is everywhere. It is even a verb now: “Google it!”.

In this highly competitive online environment you must ensure your organisation is easily found online. An important first step for any new organisation is to create a ‘Google My Business’ account, which is now the main dashboard for managing and tracking your online presence across Google’s various platforms including Google Local (Google Maps), Google+, Google Analytics and Adwords.

Once you create a My Business Site (and verify it), Google automatically creates a Google+ Page for your business, so all you have to do is add text and images.

Google+ is very important for your business as it shows your company in the search result.

Google Search Result


Google My Business has a range of useful features: Insights shows you the number of views your business has received divided into search, post, photo and profile views. Further important metrics such as clicks, shares and comments from customers using Google + are also viewed here. Google My Business allows you to upload Images, which are then linked to your business profile and will turn up in search results.

Related to Images is the Business View, where you can upload a virtual tour (tutorial on Google My Business) of your business that will be an addition to your business's location on Google Maps.

Establishing your Google My Business page should be a high priority for all businesses aiming to be found online.

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12 Key Factors to Creating Successful Websites

The majority of businesses today have a website but how well is it working? Is it drawing in new business and helping to retain existing customers? When potential clients want to research products or services they go online. If the business website does not adequately reflect the quality of your company, then you risk losing revenue opportunities and credibility in the marketplace.
When you are considering building a new site or reviewing an existing website there are some key factors you should include in your process.

1. Website Strategy – you should have a plan for your site, i.e., what are your goals? What are the keywords you want to target? What will be the layout? Get other staff members involved in the planning stage as they may highlight factors you haven’t considered.

2. Define your audience (target market) and listen to them. Tailor your website to appeal to them and find out what your customers want from your site and give it to them. Remember, it’s not about what the company or board think are important but what your customers think is important.

4. Online Research – look at your prospective online competition. What are they doing? What can you learn from others here and overseas and those in different industries? You should always keep a close eye on your competition for new technologies, keywords and new ways to communicate.

5. Make sure you have a well-designed site – this is subjective but there are some golden rules that will always apply: simple, clean and elegant.

6. Protect your brand – make sure your brand is prominently displayed and consistent everywhere it appears on the site. Also, your Brand personality must be on your website. This is where you look at your colours, your typography and all the traits of your brand, to ensure a consistent presentation through your site.

7. A user should be able to easily find what they are looking for. Try not to fill your web pages with unnecessary data – just makes it harder to locate the relevant information amongst the clutter and you end up making your visitor work – eventually they will leave and go to your competition.

8. The content should be current and relevant – allocate a maintenance budget or resources to ensure the site is regularly updated. The content should also have correct spelling, free from typos and grammatical errors.

9. Regularly check your website (customer’s point-of-view) and consider a professional evaluation from time-to-time.

10. Tie in social media intelligently – it shouldn’t dominate your website but it definitely needs to be easily found.

11. Consider how mobile devices – ipads, tablets and smartphones will be able to view your site – ask your web developer if you have a Responsive Design.

12. Promote your website on all marketing material and make use of the Google tools such as Google My Business.

And remember, a website is NEVER finished. A ‘buy it and forget it’ approach just doesn’t work anymore. You have to be constantly updating, refining and optimising. If you’re not keeping pace, you could be losing customers to more dynamic sites.
For further help you can take a look at the website strategy diagram or email philippa@cre8ive.co.nz for assistance.

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Responsive Design for Websites

Responsive Web Design (RWD) is a way of coding a website to provide an optimal viewing experience (a minimum of resizing, panning and scrolling) across desktop computers, tablets and mobile phones. Play the video for an easy explanation of Responsive Design.
Smartphone and tablet/ipad adoption is rapidly rising – 64% of New Zealanders aged between 15 and 65 currently own a smartphone, and ownership levels are expected to grow strongly reaching 90% penetration in 2018.
Your business or organisation must look at investing in a mobile-friendly website.

The 4 core benefits that a Responsive Design website could bring to your business include:

  • Ensuring customers can easily find what they’re looking for when using the small screen of a smartphone including product and service information and contact details.
  • Giving your customers the ability to have ‘One Touch’ calling to your business.
  • A dedicated design that fits perfectly to a small screen enhancing the appeal and brand of your business.
  • Easy to update as their is only one website

View some of our Responsive Designed sites:
Emerson's Brewery Dunedin   Hammond Davidson   Dunedin-Course


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Which words in Email Subject lines drive the best response?

Who ever complains that they don’t receive enough emails? Email overload is a reality in today’s fast-paced environment. Nearly everyone’s inbox is bombarded with email communications, all of which are competing for the recipient’s time and attention.

To filter out unnecessary messages, most people spend just a fraction of a second evaluating email subject lines. If the subject line doesn’t immediately capture their attention, they move on to the next message in their inbox. It becomes extremely clear that your subject line may be your first and only chance at enticing your recipient to open your email.

The team at Smart Insights did some research into which words seem to drive the best responses and assigned a quality score – which was derived from a combination of response metrics, time-decayed results, and external factors. It’s called the Phrasee Score™. Scores range from 1 to 100. The higher the score the more reliably a phrase drives response.

The key findings for the top 5 and bottom 5 words are as follows:

Action words
These are call-to-action phrases that are intended to elicit a specific behavior.

These are subject lines formed as a question.
Sale phrases
These are phrases that relate to a specific offer, discount or sale.
These are nouns or verbs that elicit emotional response from email recipients.
These are phrases that use time or stock limits as an action driver. Clearly, anything to do with Midnight doesn’t work too well.
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The Importance of Integrated Marketing

This concept is about carefully combining and coordinating your marketing efforts to deliver a consistent and compelling message about your organisation and products/services. The challenge is ensuring consistency and uniformity across the many media channels available. And importantly, it has to not only be simple for the target audience to connect with and understand, but it also has to work in the marketplace. In an already saturated and cluttered environment of media and advertising, success requires more than ‘throwing darts’ at individual communication avenues. In an integrated campaign, advertisements, direct mail, PR, online marketing, and all other aspects of the campaign must be consistent in message and approach. The goal is to achieve a seamless communication with your target markets that ripples through the re-determined variety of channels. But for an integrated campaign to be great, it takes more than just consistent messaging across the board. A truly excellent integrated campaign takes the multi-platform approach to the next level by using each channel to feed into a complete and encompassing story.

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